Dispatching and Scheduling

Dispatching & Scheduling

Dispatching is a key element in DSM. Deciding who can do which job and when is a difficult process. DSM will help by keeping worker information on hand and adding up the estimated hours of work. At any point in time you know exactly how much work there is and which workers are available. When you go to specify an operator to do a job, a filtered list of only qualified employees is presented. Along with the name, the skill level, number of jobs scheduled thus far, and total estimated hours of those jobs are shown. So you will be able to find the right person for the job quickly. DSM also makes it easy to swap operators when needed. You will be able to squeeze in those extra jobs you weren’t able to before and become more profitable. Simply put, DSM boosts productivity by making it easy to schedule and get more done through efficiency.

Billing and Invoicing

Customer Billing & Invoicing

Since customer billing and accounts receivable are usually done within DSM, the system knows the customer account balances. Therefore, it can warn you before someone enters a job for a company that is way overdue. If you allow access, dispatch can quickly access account information and view the invoices that are outstanding. You may also print copies of the invoices, fax, or email your customers a statement. When you use an automated system like DSM, viewing the customer’s order history is a snap, providing you with a list of all the quotes and jobs, along with all the details in regards to the specific quote or job. By using DSM, it becomes much easier to stay on track when everything is compiled and viewed through the DSM system.

Truck and Equipment Maintenance

Truck & Equipment Maintenance

Like most companies, you have an enormous investment in trucks, saws, compressors, generators, etc. Keeping track of your trucks and equipment is important. DSM provides you tools to keep track of basic information on these items, giving you a simple way to keep inventory and know where it is located by assigning it to a truck and operator. Giving you a way to track the service history for your trucks and equipment and specify when the next service completed. This gives you a way to be sure your equipment is well maintained.

Bit and Blade Tracking

Bit & Blade Tracking

Diamond blades are an essential tool and are typically a major expense item. Improper use, poor selection, or inconsistent quality can impact your bottom line. DSM makes it easy and convenient to track blade footage. DSM logs the blade information including make, spec, cost, type, size, and which worker has it. Footage is entered at the job ticket level easily, quickly and efficiently. With minimal effort, you can have accurate footage logs to leverage your diamond purchasing. This alone can save you thousands per year.

Job Cost, Profit and Loss

Job Cost Profit & Loss

After the job is done, enter the job ticket information into DSM (DSM automatically tracks missing job tickets). DSM will help your business create and generate your invoices (what you will bill on the invoice), diamond blade usage (which blades you used and what the footage was) and worker time card information (who worked on the job and how long did it take). These three items create the invoice: timekeeping, blade wear analysis, and hourly revenue reports by man, work type, job costing, and more. Enter the data once and it flows through the system and generates the information you are looking for.

Purchase Orders

Purchase Orders

Purchase orders allow you to control costs. DSM provides a simple, yet powerful system for tracking orders and receipt of goods. With the purchase order system, it is easy to compare the price quoted to the price on the invoice. You also know how much you’ve already ordered to avoid potential cash flow crunches. Reorder points on both diamond blades and shop parts can be set, making it easy to place orders. A blade & part reorder screen allows you to build PO’s in seconds. DSM gives your business the ability to accomplish more in the same amount of time.

Bid Tracking

Bid Tracking

DSM provides you the ability to generate and store quotes, which are not yet jobs. You may also print professional quotes that can be sent right from the DSM to your customers. Best of all you can recall them at any time, on any computer, in no time at all.

Quickbooks Integration

QuickBooks® Integration

DSM is known for its ability to help you manage your service business more efficiently, but now you can integrate QuickBooks® with DSM for the best of both worlds. The QuickBooks integration means no more manual entries from DSM into QuickBooks which will further increase productivity and eliminate data entry errors.

DSM Mobile and Mobile Dispatching

DSM Mobile

The DSM Mobile app is a tool designed for field technician's smart phones, tablets and even PC's that will link real time information with DSM.

The DSM Mobile app is a tool designed for field technician's smart phones, tablets and even PC's that will link real time information with DSM.

Document Manager

Document Manager

DSM allows you to store any documentation and pictures related to a customer or specific job. Utilizing the DSM document manager is like having an electronic filing cabinet at your finger tips.

Email Integration

Email Integration

DSM has the capabilities of using two methods to email. It can use the built in system, or can integrate with any MAPI compatible email client such as Microsoft® Outlook.

Certified Payroll Processing

Certified Payroll Processing

DSM can produce both the weekly (WH-347) and monthly (CC-257) reports.

AIA Billing

AIA Billing

The AIA billing system is a standardized method of construction percentage of completion contract billing ie. Progress Billing, developed by the American Institute of Architects.

Reporting

Reporting

DSM has all of the following reports: Click here for DSM Reports PDF.

Automatic Backups and Updates

Automatic Backups & Updates

DSM simplifies backing up your valuable data to small compressed files for easy storage. More importantly it can monitor to make sure they are being done. If you use our Cloud Hosting service, all this tedious and but critical work is done for you each and every night.

In addition to backups, DSM makes distributing updates easy. When a new version of the software is installed, a copy is sent to the server where all the clients will automatically download and run it.

Dedicated Support

Dedicated Support

Although we accept emails and web support, we are fully staffed to answer your call and consider this our primary means of answering questions. Our friendly support technicians use state of the art remote control software if necessary to step you through any situation if a simple discussion is not enough. They are versed on all aspects of dispatch management.

Because we know that your success is critical, the cost of support is included in our customer care. There are no extra fees to talk to a person. Ever.