It is always a good idea to update to the latest version first when experiencing a problem because the issue you could be having may already be fixed! As a standard, support will make sure you are on the latest version when assisting your support needs.
If you are on the SQL version, PRESSING the F1 Key inside of DSM will take you to all of the documentation. TRY IT!
If using the legacy DSM, go to file, utility, update software version. Click the Connect Now button, then make sure everyone is out of DSM.
If using the DSM SQL version, go to file, administration, application updates, then check for application updates.
If you continue to experience issues, please call 801-572-3570.