Sadly, errors and other problems can happen. While we make every attempt to ensure that these issues are minimal, we cannot foresee every possible one.
Let's get some help. Pick a tab below that best fits your issue today.
Errors like these typically close the application.
Review the steps below to get the process to recovery started.
Are you on the latest version? In every case
, this is the first thing our support staff will ask. Make sure you're on the latest version before taking any other steps. It is possible it was already fixed in a newer version.
To do this, go to FILE > ADMINISTRATION > APPLICATION UPDATES > CHECK FOR APPLICATION UPDATES.
Note: You may need administrator rights to get the latest version. Contact your supervisor if those options are grayed out. Peak Software does not have the ability to grant rights in the system.
Once on the latest version, go back and see if the error still occurs.
If you are on the latest version, and the error is still occurring, go to Step 2.
Is the Error occuring on one computer, or all? This is the next question Support will ask.
If it is one computer, attempt a re-install of the application. Many times this can resolve the issue.
It is right here: DSM SQL Client Setup
The installation instructions are here:
Work Station Installation
Note: You WILL need administrator rights on your COMPUTER to perform workstation installations
If the above steps have not resolved your issue, you now need some information for Support.
1. Write an email to Support@peakinfo.com
2. Include the exact steps needed to produce the error you are experiencing.
3. Include any relevant screen shots in your error.
Your email will be addressed within 4 business hours. Keep an eye on your email as well. Any response will include a support ticket number. If it does not, ask the representative for one.
Credit Card Processing Errors